Privacy Policy

Last Updated: January 15, 2025

Who We Are and Why This Matters

NovaEvolve operates from Thailand, providing manual software testing and validation services to clients worldwide. We understand that your personal information is exactly that – personal. This policy explains how we handle your data with the respect and security it deserves.

We're not just another tech company collecting data because we can. Every piece of information we gather serves a specific purpose in delivering quality testing services and maintaining professional relationships with our clients.

Information We Collect and Why

Contact and Business Information

When you reach out or work with us, we collect basic professional details – your name, email, company information, and project requirements. This isn't for marketing databases or selling lists. We need this information to communicate effectively and deliver the testing services you've requested.

Project-Related Data

During testing engagements, we may handle your software applications, test environments, and related technical documentation. This data is collected solely for performing the testing services outlined in our agreements. We don't keep copies longer than necessary for project completion and reporting.

We don't collect personal data for advertising purposes. No tracking pixels, no behavioral profiling, no selling your information to third parties. If we don't need it for our professional relationship, we don't collect it.

How We Use Your Information

  • Providing software testing services as agreed in our contracts
  • Communicating about project progress, results, and technical findings
  • Managing billing and administrative aspects of our business relationship
  • Improving our testing methodologies based on project outcomes
  • Complying with legal requirements in Thailand and relevant jurisdictions

We keep things straightforward. Your information supports our professional work together – nothing more complicated than that.

Data Storage and Security

Your data is stored on secure servers with industry-standard encryption. We use both physical and digital security measures that make sense for a testing services company – not overkill, but thorough protection appropriate to the sensitivity of the information.

Data Type Storage Method Access Control
Contact Information Encrypted databases Team members only
Project Files Secure cloud storage Project team only
Communications Encrypted email systems Relevant staff only

We regularly review our security practices and update them as technology evolves. But we also believe in practical security – measures that actually protect your data rather than just sounding impressive.

Sharing Your Information

We don't sell, rent, or trade your personal information. Period. Here are the only situations where we might share your data:

With Your Permission

Sometimes you might ask us to share project results with your team members or stakeholders. We'll only do this with your explicit approval and clear instructions.

Legal Requirements

If Thai law or other applicable legal requirements compel us to disclose information, we will – but we'll notify you first unless legally prohibited from doing so.

Service Providers

We work with trusted vendors for services like secure hosting and communication tools. These providers have strict confidentiality agreements and can only use your data for the specific services they provide to us.

Your Rights and Control

You have several rights regarding your personal information. These aren't just legal formalities – we actually want you to feel comfortable with how your data is handled.

  • Access: Ask us what information we have about you, and we'll provide a clear summary
  • Correction: If we have incorrect information, tell us and we'll fix it promptly
  • Deletion: Request removal of your data when it's no longer needed for active projects
  • Portability: Get a copy of your data in a standard format if you need it
  • Limitation: Ask us to restrict how we use your information in certain circumstances

To exercise these rights, just contact us directly. We aim to respond within 7 business days for most requests. No lengthy forms or bureaucratic processes – just straightforward communication.

Data Retention

We keep your information only as long as it serves a legitimate purpose. Here's our general approach:

Active Project Data

During active testing engagements, we retain all relevant information needed to complete the work effectively and provide ongoing support.

Completed Project Records

After project completion, we keep essential records for 3 years to support any follow-up questions, warranty obligations, or potential future work. Detailed test data is typically deleted within 6 months unless you specifically request longer retention.

Business Contact Information

We maintain basic contact details to support ongoing professional relationships and potential future projects. You can request removal of this information at any time.

International Data Transfers

As a Thailand-based company serving international clients, some data transfer across borders is inevitable. We ensure these transfers meet appropriate security standards and comply with applicable data protection laws.

When working with clients in regions with specific data protection requirements (like GDPR), we implement additional safeguards and can provide specific assurances about data handling practices.

Cookies and Website Data

Our website uses minimal tracking. We collect basic analytics to understand how people find and use our site, but we don't create detailed profiles or track you across other websites.

We don't use advertising cookies or social media tracking pixels. If you contact us through the website, we'll use that information to respond to your inquiry – nothing more complex than that.

Changes to This Policy

We update this policy when our practices change or when legal requirements evolve. When we make significant changes, we'll notify current clients directly and post the updated version here with a new date.

We believe in transparency about these changes rather than burying updates in fine print. If a change affects how we handle your specific data, we'll reach out personally to explain the impact.

Questions or Concerns?

We're here to address any questions about your privacy or data handling. Contact us directly:

Email: contact@nova-evolve.com
Phone: +66 53 715 978
Address: 8/172 หมู่ 3 ซอยติวานนท์-ปากเกร็ด 48 ต Pak Kret District, Nonthaburi 11120, Thailand

We typically respond to privacy inquiries within one business day.